Here, you will find the key information for the Good Omens Kickstarter, and PledgeManager.
*** FOR THOSE WHO HAVE CONTACTED THE ESTATE FOLLOWING THE JANUARY 2025 KICKSTARTER UPDATE ***
17 Feb 2025: Despite our intentions to have cleared all queries by 17th February, we are still working through a significant number of requests and are working on clearing this backlog as our top priority. We appreciate your patience as we do so.
IF YOU HAVE BEEN IN TOUCH AND NOT HEARD BACK
- We have received your email or Kickstarter message and we will get back to you.
- If you requested a refund or alteration in your pledge within the window, this has been updated on the system.
REFUND INFORMATION
- If you backed via Kickstarter and PledgeManager, your payments will appear separately and take different times to process, even if they are refunded at the same time. We assure you, you will be fully refunded per your request.
- If you paid only via Kickstarter, or only via PledgeManager, refunds will appear as one payment.
TECHNICAL ISSUES
Though we have again been processing refunds over the last few weeks, we are facing numerous technical issues that are slowing the process significantly – we are talking to both Kickstarter and external partners who may be able to solve this, and allow for refunds to recommence fully.
If you have paid your shipping, or further items, via PledgeManager, you may receive this refund first, and then see a delay while we work through this Kickstarter backlog, but – again – confirm this will be facilitated as soon as we are able.
IF YOU HAVE BEEN IN TOUCH WITH A NON-REFUND QUERY
We apologise that we have not gotten back to you. As we are clearing through the inboxes, we will reply.
GENERAL:
- April 2024 update on the project’s publication schedule: https://www.kickstarter.com/projects/dunmanifestin/good-omens/posts/4078198
- January 2025 update on the project being an entity of the Terry Pratchett Estate: https://www.kickstarter.com/projects/dunmanifestin/good-omens/posts/4302179
- Project FAQ that has the most up to date information: https://terrypratchett.com/good-omens-pledgemanager-faq/
Rather than put a new deadline on when we will have cleared through everything, instead we ask for patience as we continue to work through this as our top priority. Thank you.
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The graphic novel’s publication was pushed back to Spring 2025, which you can read more about on our Kickstarter update. We can confirm, too, that the graphic novel Kickstarter and PledgeManager is an entity fully run by, and financially connected to, The Terry Pratchett Estate. Though this does not fundamentally change the project itself, as this has always been entirely under the Estate’s direction, we can confirm that Neil Gaiman is no longer connected to the project, and will receive no proceeds.
Please find further queries below.
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I missed the Kickstarter. Can I still back it?
Yes. You are able to do so via PledgeManager, which is currently open until 7 March 2025. The items and tiers are all available as they were on Kickstarter, bar those that have already sold out.
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I’ve been in touch but am yet to hear back. What should I do?
While usually we aim to reply to everyone within a week of being contacted, the requests post January 2025’s update are still being worked through. We are working through all queries we receive and will get back to you as soon as we are able. We appreciate your patience.
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Your January update stated that it had been ‘agreed’ Neil Gaiman would not see any proceeds from the graphic novel. Who was this agreed by?
This was a mutual decision made between both the Terry Pratchett Estate and Neil Gaiman, who agreed to step back from the project and receive no proceeds from the Kickstarter or PledgeManager. For clarity, no Kickstarter funds have been received to date by Neil.
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PledgeManager
There’s something wrong with my pledge!
That’s not impossible. If you notice something is awry, you can submit a support request on PledgeManager or send us a message directly to kickstarter@terrypratchett.com and the PledgeManager and Good Omens teams will look into this for you. We ask that you send us your Kickstarter backer number and the email used for your pledge in these queries. If you are able to send screenshots of your confirmation email from Kickstarter, that is also appreciated.
If that doesn’t work: Visit the PledgeManager, then “Request New Invite”. Enter your email address (the one you pledged with), wait at least ten minutes, then go to your email, open the invite, and click the giant button to confirm all your goodies. If that doesn’t work, visit the project page and submit a support request.
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I backed the Kickstarter, but when I go to PledgeManager it’s asking me to pay for everything again. What should I do?
Firstly, double check that the email you are using on PledgeManager is the same that you used to back the Kickstarter. If they are different, the system will not recognise this as the order that transferred over from Kickstarter. If you are sure the email is correct and are still facing this issue, or cannot remember the email you used on the campaign, please email kickstarter@terrypratchett.com, alongside your backer number and any further information you have on what you backed, and we will look into this further.
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Can I get everything that was available on the Good Omens graphic novel Kickstarter campaign?
Mostly, yes. All tiers that were available at the end of the campaign are now accessible via PledgeManager. This includes limited tiers – such as the Obsidian Tier – that had a small quantity remaining. These will be listed until they are sold. Stretch goals that unlocked additions to products are all available; though there are some backer exclusives (e.g. discount codes for future merch stores) that are Kickstarter-specific. Everything else remains available on PledgeManager.
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Is there a set deadline to complete the PledgeManager by?
The PledgeManager will be open until Friday, 7th March 2025. Note that if you do miss the PledgeManager, items such as the graphic novel and the add-ons will subsequently release on the Good Omens HQ store (goodomenshq.com) after publication.
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Shipping
What if I need to change my address?
As long as your items have not been shipped, you can always change your address. Just simply log back in to PledgeManager and make the appropriate change. We will be keeping this option open for as long as possible, given the new publication date of Spring 2025. However, if you change your country during this time, additional shipping costs may apply. PledgeManager have provided the below information on how to do this:
Return to your survey (which they can also do by visiting my.pledgemanager.com and using the ‘Forgotten Password’ option if needed) and scroll down on the receipt page. There, you will see this button: 
After clicking that, you will be taken to the first page of the survey and will just need to click through to the shipping page. On the shipping page, you can use the ‘Create New Address’ button to enter their updated address. 
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It looks like my shipping fee has been charged twice. What should I do?
We have raised this with PledgeManager, and they say it is a known issue that can occur via Stripe, but it is easily fixed. Please do contact support@pledgemanager.com with information on your order, and note that your shipping has been charged twice, and their system can verify this and process the refund swiftly and easily.
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How are shipping fees calculated? What about taxes and import duty?
Shipping is based on both weight and the country it is being sent to. We have been working over the past months to streamline processes and bring the costs down from their original starting point.
As for taxes:
UK: VAT is included in the costs UK backers pay, there should be no extra tax charges.
US: We believe (but cannot guarantee) that imports under $800USD in value should not attract import duty, those pledges above may be taxed at import.
EU & REST OF THE WORLD: If taxes or duties apply to your pledge, these will need to be paid at time of import into your country. We’ve spent months trying to integrate the costs at this stage, but in having the project open across the globe, it has proven too complex to be able to fully refine and cover all instances and locations, and we’ve been advised that this is the best route forward.
We know a lot of international backers, particularly in the EU – for example – will already be used to this process, and we will keep you all updated on any developments on this front. For all of our backers, we are working hard to make labelling and declaring all of the contents of your pledges as transparent as possible, in order to make taxing and importing as easy and affordable as possible.
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Will my package have a tracking number?
We are working to make sure that if possible, all orders will be dispatched with tracking, as we know how important this is for backers around the world. We’re not able to guarantee this will be the case for every order, as the shipping options available to our distribution team are at the discretion of third party shippers who vary their services from time to time.
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Are there options to pay without a card?
Unfortunately, we don’t have a way to take payments outside of the system, our payment processor supports Mastercard, Visa, American Express, Discover & Diners Club, as well as other cards. This is the same as payments via Kickstarter – a valid card is required. We don’t expect to lock down orders for some time, so there is time to secure a payment card to pay for your order.
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Product and tier-specific queries
What size are the socks? What does the small / medium / large translate to?
We have received the below sizing information. If you need to change your size, you have the ability to self-unlock their orders and make any adjustments you need to. For socks that are part of a tier, there is a button to unlock and modify on the bottom of your receipt where you can alter your choice. If they were an add on, PledgeManager recommend that you should remove the item from your cart and add it again with the correct size selected and complete their order to finalize the change.
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I run a comic book shop. Am I allowed to back the bookshop tier(s)?
Absolutely. The bookshop tier is named as such for the Good Omens theme, not as a restriction. On PledgeManager, you are asked to verify that the order will be shipping to a shop – that is the only criteria needed. If you have any further queries or issues on this, contact kickstarter@terrypratchett.com.
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I backed the bookshop tier by accident – I meant to back the Hellhound tier. Can this be fixed?
Yes. If you’ve realised that you backed the wrong tier when you were asked for proof that your items will be shipping to a bookshop, please contact kickstarter@terrypratchett.com and we will be able to look into this further and get that corrected.
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How long will the Obsidian Tier be available to upgrade to?
As this is a limited tier, these will remain available until the final quantities sell out – though we don’t anticipate them selling incredibly quickly, these could be gone within a week or a year depending on the demand.
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Can I request my copy of the graphic novel be signed or personalised?
Unfortunately, this is not something we are able to offer at this time. There are some tiers that include signed editions of books.
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BEELZEBUB TIER: Do I need to do anything for the mystery tier?
We have emailed all backers of this tier to request specific information for one of the items – if you have not received this email, please check your spam folder. If you are unsure if you have replied, or need this re-sent, please contact kickstarter@terrypratchett.com.
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ARCHANGEL TIER AND GOD TIER: Do I need to do anything more for my cameo?
No, not for the cameo. All cameo information was collated in early 2023. Archangel backers will have received an email requesting their name for the backer postcard that goes to backers of this level. If you did not receive this or are unsure whether you submitted a name, please contact kickstarter@terrypratchett.com.
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OBSIDIAN TIER: What do I need to do for my trading card likeness?
We have contacted all backers of this tier with a survey to complete. If you have not done so, or do not recall if you have completed it, please get in touch with kickstarter@terrypratchett.com.
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Refunds
Can I get a refund on my Kickstarter pledge?
We are no longer able to offer refunds given the point in the production process. The Estate offered refunds across 2024 until mid-November 2024, and reopened a final refund window ending on 7 February 2025. All refund requests that were received during these time periods will be honoured.
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There are some items I no longer wish to receive in my order. Can I swap them?
Get in touch via kickstarter@terrypratchett.com. We have been working on a system in the back end to swap out particular items for others of an equivalent value. In the instance of cameos, should backers wish to have their name removed from the postcard (Archangel) or not receive their cameo print (God), we are able to alter this, but not the cameo itself. This will be available until 7 March 2025.
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If you have any further queries, you can raise a support request via PledgeManager, or get in touch via kickstarter@terrypratchett.com. Due to the volume of queries received at the Estate, this may take a while to get back to.